Skip to main content
Go to home page
Call +441138879594

Yorkshire Dental Suite

App support

Are you having difficulties with the Yorkshire Dental Suite app?

We've created the following guide to help you as much as possible.

  • Verifying your account
  • Logging in
  • Permissions
  • Where to find support

Verifying your account

First, the app checks that the email belongs to an eligible Yorkshire Dental Suite patient. Then, after creating a password, the user receives a 6-digit verification code by email.

‘Verify your email address’ while then appear on your screen, with a message explaining that a code was sent to their email. Enter this code and tap ‘verify email’. If needed, they can resend the code after the countdown.

Having troubles logging in?

There are many non-technical issues that can prevent you from being able to log into the Yorkshire Dental Suite app, the most common being:

  1. Poor Wi-Fi connection: Please check you have an active internet connection.
  2. Check your password: You may be making typos when entering your password. To ensure no mistakes, click the ‘eye’ symbol to the right of the box before attempting to sign in.

Permissions

To enjoy the full functionality of the Yorkshire Dental Suite app, you may need to permit the following on your mobile device.

  • Calendar access: Used when the patient chooses to add an appointment to their device calendar.
  • Camera access: Used by Stripe when the patient chooses to scan a payment card.
  • Mail app access: Used to open the user’s email app for membership sign-up emails or ambassador support.

Where to find support